Published in360Learning EngineeringWrite bug reports that don’t suckThis article will present a framework to write bug reports, so that they are easy to understand, and review.Feb 24, 20211Feb 24, 20211
On Pair TicketingThis article will share the concept of Pair Ticketing for support teams, which I believe to be a better alternative to conversation…Jan 19, 2021Jan 19, 2021
History of the LumApps help site (3/3)In the previous episode, I wrote about how we switched from a documentation that was organized around features, to one centered on…Jul 16, 20182Jul 16, 20182
History of the LumApps help site (2/3)In the previous episode, I wrote about the shortcomings of the first version of the LumApps help site, and some unfortunate implementation…Apr 12, 2018Apr 12, 2018
History of the LumApps help site (1/3)In February of 2018, I became Program Manager at LumApps, with the mission to develop the Knowledge Base. In the way we defined it, the…Mar 29, 2018Mar 29, 2018
A traveller’s guide to technical questionsIn February of 2016, I became the first employee at LumApps who was neither in the sales team nor a developer. My primary responsibility…Jan 10, 2018Jan 10, 2018
